Refunds & Cancellation Policy

1. Free trial

Every new school gets 30 days free with no card and no payment. If you do nothing, no charge is ever made.

2. Paying

After the trial you choose a plan and pay by EasyPaisa, JazzCash or bank transfer. A person on our side checks the payment against our account before it is counted, usually within one working day. Keep the payment receipt until the plan is shown as paid.

3. Cancelling

You can stop at any time: just do not renew, or tell us you want to close the account. You keep the service until the end of the period you already paid for.

Before you go, take your lists out (Excel). You can do this even after the plan ends.

4. Refunds

Money is returned if we charged you by mistake, if you paid twice for the same period, or if the law requires it.

Money for a period you have already started is normally not returned. If something we did or failed to do stopped you from using the service for a long time, tell us and we will make it right, by refund or by adding time to your plan.

Approved refunds are returned to the same account or number the payment came from, normally within 14 working days.

5. How to ask

Tell us the school name, the date and amount, and the reference of the payment: use the contact page of BrightCodeX (https://brightcodex.com/).